First, check that the correct email address was entered. If it’s accurate, ask the user to check their spam or junk folders. If the email still hasn’t arrived, you can resend the invitation from the ‘Member Management’ section of your account.
Articles in this section
- What is multi-user access for business accounts?
- How do Authorised users accept the invitation?
- What should I do if the Authorised User hasn’t received the invitation email?
- How do Account Owners manage Authorised Users?
- Can Account Owners revoke access or remove an Authorised User from the business account?
- What happens if an Authorised User loses access to their account?
- Is there a limit to the number of Authorised User that can be invited?