If you experience issues, please check:
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That your uploaded documents are clear and valid.
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That your details exactly match those on your ID.
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Your email for any additional verification steps.
If you need support, reach out to your Customer Success Representative or contact us on 1300 017 546 for assistance.
Articles in this section
- What is KYC, and why do I need to complete it?
- What is BronID?
- How do I complete my KYC verification?
- Why am I seeing a pop-up message asking me to verify my account?
- What happens if I don’t complete KYC?
- I’ve already been using the platform. Do I still need to complete KYC?
- How long does the verification process take?
- What happens if my KYC verification fails?
- Will I need to redo my KYC verification in the future?
- How will I know if my KYC is approved?