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KYC

What is KYC, and why do I need to complete it?
KYC (Know Your Customer) is a mandatory identity verification process re...
What is BronID?
BronID is an Australian company that helps businesses follow the rules t...
How do I complete my KYC verification?
You will be prompted to complete KYC before performing certain actions o...
Why am I seeing a pop-up message asking me to verify my account?
The pop-up appears when a KYC check is triggered based on certain accoun...
What happens if I don’t complete KYC?
If you don’t complete KYC, you won’t be able to make payments or access ...
I’ve already been using the platform. Do I still need to complete KYC?
Yes, all existing users must complete KYC to comply with government regu...
How long does the verification process take?
Most verifications are completed within minutes. If additional checks ar...
What happens if my KYC verification fails?
If your verification fails, you will receive a notification with next st...
Will I need to redo my KYC verification in the future?
You may be required to complete KYC again if: You update your name on ...
How will I know if my KYC is approved?
Once your verification is successful, you will receive an email confirma...
Who has access to my KYC information?
Your KYC information is securely stored and accessible only to authorise...
Does the KYC process involve a credit check?
No, we do not perform credit checks as part of the KYC process. While id...
Will the KYC process impact my credit score?
No, the KYC process does not affect your credit score. Since no credit c...
I am an authorised user on an account. Do I need to complete KYC?
Yes, all users, including authorised users managing accounts on behalf o...
What should I do if I have issues completing KYC?
If you experience issues, please check: That your uploaded documents a...
Will I receive a notification if my KYC status changes?
Yes, you will receive a notification via email or on your account dashbo...
What happens if I don’t complete my KYC within 31 days?
If KYC is not completed within 31 days, your account may be restricted, ...
Should I check the ‘Agent Verification’ box on the verification form?
No, you do not need to check the ‘I am filling in information on behalf ...
Do I need to upload scans of my documents?
No, uploading scans of your documents is not mandatory. However, providi...
Do I need to have two ID documents to complete my verification?
No, providing two ID documents is not required, but it can improve the c...