You will be prompted to complete KYC before performing certain actions on the platform. The process involves:
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Uploading a valid government-issued ID (e.g., passport, driver’s licence).
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Undergoing a Politically Exposed Persons (PEP) and Sanctions screening.
Ensure that the details entered match your identity documents exactly, or your verification may fail. Most verifications are completed within minutes, but if additional checks are required, it may take 1–3 business days. You will receive confirmation once approved.
If you need support, reach out to your Customer Success Representative or contact us on 1300 017 546 for assistance.
Articles in this section
- What is KYC, and why do I need to complete it?
- What is BronID?
- How do I complete my KYC verification?
- Why am I seeing a pop-up message asking me to verify my account?
- What happens if I don’t complete KYC?
- I’ve already been using the platform. Do I still need to complete KYC?
- How long does the verification process take?
- What happens if my KYC verification fails?
- Will I need to redo my KYC verification in the future?
- How will I know if my KYC is approved?